This policy explains what information Keel, Inc. collects, how we use it and the choices you have. It applies to keel.com, the Keel application and our support channels.
Information we collect
We collect information you give us, such as your name, work email and company when you sign up or contact us. When your company connects a CRM, billing system or warehouse to Keel, we process the revenue data in those systems on your company’s behalf.
We also collect usage information, such as pages viewed and features used, to keep Keel secure and improve it.
How we use information
- To provide, maintain and secure the Keel service.
- To respond to questions and provide support.
- To send product updates you can opt out of at any time.
- To meet legal obligations.
We do not sell personal information, and customer revenue data never trains models used by other customers.
Customer data
Data your company connects to Keel is processed under our Data Processing Agreement. Your company is the controller of that data and Keel acts as its processor.
Sharing
We share information with service providers who help us run Keel, such as hosting and email providers, under contracts that limit their use of it. We may share information if required by law.
Security
Keel is SOC 2 Type II audited. Data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256. Access is limited by role and logged.
Retention
We keep account information while your account is active. Customer data is deleted within 30 days after a contract ends, unless the law requires otherwise.
Your rights
Depending on where you live, you may have the right to access, correct, delete or export your information, and to object to some processing. Write to privacy@keel.com and we will reply within 30 days.
Contact
Keel, Inc., 500 Congress Avenue, Suite 1200, Austin, TX 78701. Email privacy@keel.com.
