Writing the process down in the order it happens
Most companies have the process written down somewhere. It is usually organised by team: what sales does, then what ...
A queue with no owner
Most of the delay we find sits in a shared inbox, a group folder, or a channel that four people watch and nobody reads. ...
What a week on site looks like
Every engagement opens the same way. One week, on site, following the work. No workshops in that week, no slides, no ...
The handoff is where the time goes
Ask a team where the delay is and they will point at a step. The quote takes too long. The approval takes too long. The ...